Frequently Asked Questions

Client FAQs

What is the pricing structure for Rhodes, Kelly & Associates, Inc. services?
We get to know each of our clients individually, and customize a package of services that meets your needs. That way, you’re paying for exactly what you want, and nothing you don’t need. Contact us to discuss your needs.

What is your average recovery rate?
Rhodes, Kelly & Associates Inc. is proud of our recovery rate, which is 10% higher than the national average reported by the American Collectors Association.

Is Rhodes, Kelly & Associates, Inc. HIPPA compliant?
Yes, we are HIPPA compliant and our staff receives regular training to keep up with changes in the industry.

How can I monitor recovery data?
As a Rhodes, Kelly & Associates client, you’ll have 24/7 access to our client portal, where you’ll be able to view your accounts and run reports that measure progress.

How does Rhodes, Kelly & Associates, Inc. contact debtors?
Money is an emotional issue, and we understand that your customers may vary in the way they’d prefer to interact with us. We’ll reach out to your customers by phone, mail, or even email if they’d prefer, ensuring that we’re tactful and effective in communicating with debtors.

 

Debtor FAQs

Will Rhodes, Kelly & Associates work with me to come up with a payment plan?
Yes, we’ll have a conversation with you about your income and current situation so that we can work together to come up with a payment plan that’ll get your debt paid off as soon as possible.

How can I make a payment?
You can make a payment online anytime. Please contact us if you need to make other payment arrangements.

Will unpaid debts and medical bills affect my credit score?
Yes, accounts that go into collections can negatively impact your credit score. We’ll work with you to get your debt paid off quickly so that you can limit the negative impacts to your credit.