At Rhodes, Kelly & Associates, Inc., we are committed to building relationships and customizing solutions that will provide our clients with long-term value.
Today’s businesses are faced with increased demands for cost control. We can help you lower costs by increasing efficiency and ensuring higher-than-average recovery rates. We’ll provide your accounts with the personal care and attention they deserve, with the understanding that we’re representing your business any time we interact with your customers.
Our staff is committed to upholding professional, ethical industry best practices, and we’re always seeking opportunities for continuing education that’ll keep us positioned as a leader in our industry. We are continuously looking for ways to provide bottom-line expense reductions and value-added benefits for our clients.
Our business is built around exceptional customer experiences, both for our clients and their customers. From day one, we’ll work with you to provide personalized solutions based on your business’s needs. And our team of trained collectors will work with your customers to resolve debts with efficiency and professionalism.
Our history of providing higher-than-average recovery results is rooted in our dedication to best-in-class customer service.
As a woman-owned business, Rhodes, Kelly & Associates, Inc. strives to make a difference in the local community and the industry as a whole. Our agency’s President, Teresa Rhodes, demonstrates her commitment to the community as a member of the Cabarrus Regional Chamber of Commerce Ambassador’s Council, where she’s been recognized numerous times over the last 10 years for her contributions to the Council.
Our success in revenue management is not only based on our years of experience, but also our dedication to keeping up with industry trends and changing regulations. We are both sponsors and active members in good standing with national and local associations, such as:
We’ve told you a little bit about our commitment to your revenue management success. But don’t just take our word for it. Here are a few words from our clients.
I have used many different collection agencies in the past some with good results and others without. Since we started using Rhodes, Kelly & Associates, my results have been very good, in fact better than any other collection agency in the past. I am very pleased with the services at Rhodes, Kelly & Associates and would highly recommend them.
We began using Rhodes, Kelly & Associates in June 2004. Since then, our customer service for collection accounts has seen a positive trend. The staff and administration are true professionals and responsive to all of our needs. Our collection rate has increased. I would recommend their services.
We have been pleased with our business relationship over the past year. I appreciate the fact that you do a difficult job (collecting monies) in the most pleasant and professional way possible. It’s important for a physician’s office such as ours to have our business relationships represent us in a positive way. I feel you and your representatives do this for us.
I appreciate the professional advice you’re willing to pass along to our staff. I also appreciate the new and fresh ideas you’ve offered to help our business. I recommend your services whenever possible because I believe you could help others as you’ve helped us.
I would recommend to anyone the excellent services of Rhodes, Kelly & Associates Inc. Your firm’s top-notch service, collection expertise, and efficient handling of files are of the best I have seen from any commercial agency. Your firm’s dedication to excellent customer service and efficient account follow-up place you among the elite agencies in the country.
